Franchise agreements can serve to establish a mutually beneficial relationship for the franchisor and the franchisee. Under a franchise agreement, the franchisor’s brand is allowed to grow through an independent business, i.e., the franchisee, and the franchisee is able to start a business without having to create a new product or brand. Because franchisees are generally independent businesses, the franchisor will normally not be liable for the franchisee’s actionable conduct. However, the franchise agreement and other factual circumstances could render a franchisor vicariously liable for its franchisees’ actions.
In Parker v. Domino’s Pizza, 629 So. 2d 1026 (Fla. 4th DCA 1993), two plaintiffs were harmed as a result of an accident caused by a delivery driver employed by J&B Enterprises, a Domino’s Pizza (“Domino’s”) franchisee. Under Florida law, an employer can be vicariously liable for his or her employees’ actions. J&B Enterprises, as the employer of the delivery driver, could therefore be liable for the plaintiffs’ injuries. The plaintiffs argued, however, that Domino’s also was vicariously liable for the injuries caused by the delivery driver. The trial court held that Domino’s was not liable to the plaintiffs because the delivery driver was not a Domino’s employee. On appeal, the appellate court disagreed.
The appellate court held that the operating manual that Domino’s provided to J&B Enterprises was “a veritable bible for overseeing a Domino’s operation,” which contained “prescriptions for every conceivable facet of the business.” Parker v. Domino’s Pizza, 629 So. 2d 1026, 1029 (Fla. 4th DCA 1993). Because the manual indicated that Domino’s retained a high degree of control over J&B Enterprises, J&B Enterprises could be considered an agent of Domino’s. Consequently, the appellate court held that Domino’s could be found liable for the delivery driver’s actions.